Teacher Effectiveness Training

Course Outline

Course Description

Teacher Effectiveness Training (T.E.T.) offers teachers the essential communication and conflict resolution skills they need to have high quality relationships with their students so there will be less conflict and more teaching-learning time. This model, developed by Dr. Thomas Gordon, has worked for hundreds of thousands of teachers around the world.

T.E.T. Participants Will Learn Seven Skills:

  • "Observing Behaviors" - what people actually say or do and not a judgment of the behavior
  • "Identifying Problem Ownership" to understand problems in relationships and how to handle them
  • "Active Listening" to enable students and others to solve their own problems
  • "Self-Disclosure" to express ideas and feelings in clear, direct, non-blameful ways
  • "Confrontation" to confront other's unacceptable behavior resulting in the other changing his or her behavior
  • "No-Lose Conflict Resolution" to resolve conflicts with students and others so both are satisfied with the solution
  • "Values Collision Skills" to resolve values collisions with students and others

The T.E.T. course is a balance of Instructor presentations, group discussions, individual sharing and skill-building activities.

The situations, examples and decisions about which parts of the course to focus on heavily are strongly determined by the needs, concerns and in-class experiences of the course participants.

Because T.E.T. is learner-centered, it is especially important for participants to understand their role and responsibilities for the success of the course. They are responsible for participating, making sure their needs are addressed, and for choosing what they learn, take from the course and apply in their lives.

Curriculum Design & Time Requirements

This course is divided into 10 - 4.5 hour sessions including. Many factors can affect the actual length of a session and even the total number of course hours including group size, type of group and the experience, style and pacing of the Instructor. This is a forty-five hour three credit graduate level course taught in the classroom.

Course Materials

  • Teacher Effectiveness Training (T.E.T) text by Thomas Gordon, org. 1974, 2003, Three Rivers Press, NY
  • Teacher Effectiveness Training Workbook by Ken Miller and Linda Adams, Gordon Training International, 2006
  • T.E.T card exercise I-Cards
  • Certificate of Completion
  • Copy of Dr. Gordon's Credo

Session Outline

Introduction To Course, "Effective Teacher" Concept
Session 1 - Introduction to T.E.T.
Session 2 - The Behavior Window
  1. Purpose of T.E.T.
  2. Overview of T.E.T. Skills and Methods
  3. Blocks to Teaching and Learning
  4. Setting Personal Goals
  5. T.E.T. Skill No. 1 - Observing Behaviors
  6. The Behavior Window
  7. Problem Ownership
  8. When Students Have Problems
  9. Avoiding Roadblocks
  10. The Helping Process

Helping The Student Meet His/Her Needs
Session 3 - The Helping Skills
Session 4 - Active Listening

  1. Helping Skills
  2. Active Listening
  3. Conditions for Active Listening
  4. Common Listening Errors

Relating Effectively to Get Teacher's Needs Met
Session 5 - Self-Disclosure
Session 6 - Confronting Unacceptable Behavior

  1. Effective Self-Disclosure
  2. Expressing Appreciation
  3. Preventing Conflicts
  4. Avoiding Ineffective Confrontation
  5. Effective Confrontation
  6. Handling Resistance
  7. Modifying the Environment to Prevent Conflicts
  8. Learning Stages

Resolving Conflicts Of Needs
Session 7 - Resolving Conflicts
Session 8 - Applying Method III

  1. The Nature of Conflict
  2. Ineffective Ways of Resolving Conflicts
  3. The No-Lose Method
  4. Six-Step Problem Solving
  5. Maslow's Hierarchy of Needs
  6. Separating Needs from Solutions
  7. Area of Freedom
  8. Principle of Participation

Resolving Values Collisions
Session 9 - Resolving Values Collisions
  1. Understanding Values Collisions
  2. Options for Resolving Values Collisions
  3. Risks of Use of Power
  4. Problem-solving Values Related Behavior
  5. Effective Consulting
  6. Confronting and Active Listening
  7. Modeling
  8. Modifying Self

Putting T.E.T. To Work
Session 10 - Putting T.E.T. to Work
  1. Mediating Student Conflicts
  2. Facilitating Classroom Discussions
  3. Using T.E.T. Skills at Home
  4. Behavior Window Review
  5. Final Exam
  6. Course Evaluation


Homework assignments are given that require the participants to implement and report on their experiences and utilize the T.E.T. communication skills in their classroom and personal lives. Reading and writing assignments are also given, and all students must pass a comprehensive final exam to receive credit. Participants must also attend all class sessions for the requisite number of hours (45) and participate in all class activities. For a "B", participants must also complete an Audio Tape Assignment and for an "A", participants must complete a Personal Journal.

  Grading Scale
  100-93   A
  92-85   B

Student Academic Integrity

Participants guarantee that all academic class work is original. Any academic dishonesty or plagiarism (to take ideas, writings, etc. from another and offer them as one's own), is a violation of student academic behavior standards as outlined by our partnering colleges and universities and is subject to academic disciplinary action.


To register to take TEI's Teacher Effectiveness Training course, go to the Course Registration page.